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Bad Company October 13, 2006

Posted by weare1 in frugality.

sprint.jpgNo, Sprint, you can’t raise my “surcharges & fees” without any advance notice then refuse to tell me why when I call you up. Oh, and if you hang upon me, I’m going to switch providers. After navigating Sprint’s bullshit voice-mail system to talk to a “real” person, the first CSR flat out refused to help me, I nicely asked to speak with his supervisor, who was even less helpful, and downright hostile. I said that I’ve been a customer for over 7 years, and would they please transfer me to customer retention, because I was going to quit Sprint, if they couldn’t answer my question. Not only couldn’t the customer retention specialist help me, she hung up on me when I told her I would have to switch if they couldn’t help me. 1) how are these reps trained? 2) “this call may be monitored for quality assurance”, does anyone actually review these, because these reps had no hesitation to be rude and unresponsive.

Long story short, don’t use Sprint unless you want unexplained mysterious new poorly named charges on your bill, rude customer service, and to be hung up on by CSRs.



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