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ALWAYS use American Express June 20, 2007

Posted by weare1 in economics, frugality, travel.
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American Express won a customer for life in me.  I only use American Express now for any purchase where it is accepted.  The reason?  Outstanding customer service.  By excellent customer service I don’t mean nice CSRs.  They really saved my bacon when I was traveling and SAS lost my bag which they had charged me $235(US) in overweight fees, and refused to refund.  Because SAS was being completely customer hostile and refusing me any help at all I called AMEX travel services and told them my information.  They called all the airlines for me, and ultimately found my bag saving my trip.  I was blown away by the ease of using this service and the professionalism of the representative who really went above and beyond and took down all my information comprehensively and politely.  If I had used another card I wouldn’t have had this help when I needed it most and not have enjoyed my very expensive vacation.  Use Amex for everything, they stand behind their customers.

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